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    • CommentAuthorVoiceThread
    • CommentTimeOct 11th 2007 (edited)
     

    Here are some network requirements that are required for VoiceThread to function quickly and reliably. You can pass this information along to your local network administrator so they can make any necessary changes.

    The following urls must be open on your local network:

    http://cdn.voicethread.com (for browsing content)
    http://media.voicethread.com (for recording audio and video)
    http://wildfire.gigya.com (if you want to allow easy embedding)

    If you have a firewall, you should allow access to media.voicethread.com on port 1935. If you are using a proxy server, or if your firewall filters based on packet content, you may need to do more advanced configuration. To see if you've got it right, you can take the test on this page. http://voicethread.com/test/media.swf
    Please note that port 1935 is RTMP (a media streaming protocol) and not HTTP; this means that your proxy must pass a direct connection through. If your proxy attempts to treat all traffic as HTTP, then RTMP over port 1935 may fail.

    Adequate bandwidth for the number of local users. Computer labs of 20+ users simultaneously recording commentary can strain local bandwith resources so some trial and error might be necessary to find the maximum number of simultaneous users your network connection will allow. If you are using an asymmetic network connection (such as most Cablemodem and DSL connections), you will find that upstream bandwidth may be an issue even though there is plenty of downstream bandwidth. This is because uploading and recording use upstream bandwidth, and connections commonly have 10-20 times as much downstream bandwidth as upstream.

    If you wish to verify your connection speed, please use a speed testing service such as http://speedtest.net/. Pay particular attention to the upstream speed shown; this is the limiting factor for commenting and uploading.

    Proxies For full VoiceThread functionality, your proxy must allow actual plain TCP connections (not just http) on port 1935, as well as http on port 80 and https on port 443 to the VoiceThread servers, as defined above.

    Email You must accept e-mail from the voicethread.com domain. Please note that VoiceThread e-mail is easy to verify, as we have implemented a number of e-mail authentication technologies (DomainKeys, DKIM and SPF).

    If you are using a Barracuda Networks anti-spam appliance, please make sure to specifically whitelist voicethread.com; the Barracuda device may otherwise be prone to false positives.

    If you are using the Lightspeed Systems anti-spam solution, we strongly recommend that you whitelist voicethread.com. While we will attempt to catch any verification attempts, this may result in substantial delays in invitations.

    Blocking urls to control what content the students can browse
    These first two urls need to be open now matter what other options are chosen:

    http://cdn.voicethread.com (for browsing content)
    http://media.voicethread.com (for recording audio and video)

    Option 1. Most open, students can browse any public content on voicethread

    Open> http://voicethread.com
    Open> https://voicethread.com
    Open> http://ed.voicethread.com (for the main Ed.VoiceThread site)
    Open> https://ed.voicethread.com (for the main Ed.VoiceThread site)
    Open> http://yourschool.ed.voicethread.com (for your school or classroom sites)
    Open> https://yourschool.ed.voicethread.com (for your school or classroom sites)

    Option 2. Students interact and collaborate only on ed.voicethread. They can still explore a worldwide community but there are no free or anonymous users on it.

    block> http://voicethread.com
    block> https://voicethread.com
    Open> http://ed.voicethread.com (for the main Ed.VoiceThread site)
    Open> https://ed.voicethread.com (for the main Ed.VoiceThread site)
    Open> http://yourschool.ed.voicethread.com (for your school or classroom sites)
    Open> https://yourschool.ed.voicethread.com (for your school or classroom sites)

    Option 3. Students only interact and collaborate within your school domain, http://myschool@ed.voicethread.com

    block> http://voicethread.com
    block> https://voicethread.com
    block> http://ed.voicethread.com (for the main Ed.VoiceThread site)
    block> https://ed.voicethread.com (for the main Ed.VoiceThread site)
    Open> http://yourschool.ed.voicethread.com (for your school or classroom sites)
    Open> https://yourschool.ed.voicethread.com (for your school or classroom sites)

    *All of the blocking options presented here can only control use within the school network and don't have an effect on home use of voicethread.

    • CommentAuthorJorge
    • CommentTimeNov 20th 2007
     
    Hi,

    Kudos for a great app!

    I tried the test and rtmp tcp 1935 always fails. There are no firewall restrictions at my end , tcp 1935 can go thru . the firewall, tried testing at home and it still fails. Testing the tcp port on a different site ( not related to voicethread ) and It is successful. Is tcp port 1935 active on your server?

    Thank you.

    Jorge
    • CommentAuthorYear5TB
    • CommentTimeDec 6th 2007
     
    Hi I am a teacher in the UK - we are having trouble getting voice recording working due to a proxy server, you say on the test page that "If you are using a proxy server, or if your firewall filters based on packet content, you may need to do more advanced configuration." Can you give any information about what we need to configure so we can get started. Hope you can help.
    • CommentAuthorSteve
    • CommentTimeJan 18th 2008 (edited)
     

    Sorry for delay and the trouble,

    We'll be developing a more comprehensive networking guide but the truth is it's very difficult because of the diversity of networking infrastructure on the users side, a place we can't see or control, which makes support difficult. For example, we had a lot of trouble tracking down an uploading issue that was specific to a type of computer manufactured during a particular period, and after a lot of exploration it turned out to simply be that these particular computers had their SOCKS Proxy turned on by default.

    I just went to those new iMacs to check Firefox and Safari issues and I'm pleased to report that the pictures are uploading. I changed the Network settings on these three computers-In system preferences>Proxies they all had a check on the SOCKS Proxy...I cleared this check out and voila, the voicethread uploader worked like a charm. Just for kicks I went to the white iMacs (Intel based as well) in the lab and checked their Proxy settings...the SOCKS option was unchecked on these. So that was clearly the hangup.

    Unfortunately this is simply one of whole host of possible issue that are difficult to write about because of the number of possibilities. Thankfully the person with the uploading issue was very networking savvy and so they were able to help us. Had they not been we would probably still be working on this issue today.

    But regardless, we'll keep on working on making our service 'smarter' and try to provide some more detailed guidance.

    Thanks

    • CommentAuthorCarrie
    • CommentTimeDec 5th 2008
     
    HI .. I need hlep uploading a video file.
    http://vcr.csrwire.com/node/3239
    error message from Vioicethread said: text and html file not supported
    How do I upload this file to voicethread? thank you.
  1.  

    Hi Carrie, You won't be able to import the video on that page because the owner of of that page/video doesn't allow it to be downloaded. If you contact them I'll bet they will send you a copy of it though.

    Thanks,

    -Steve

  2.  
    Is there a problem getting to my VT if I'm using Vista on my laptop? I can get through with Firefox but not Explorer.

    Thanks,
    Andrea
    • CommentAuthorSteve
    • CommentTimeMay 2nd 2009
     

    Hi Andrea,

    Somebody with Vista needs to help me out here but I believe that Vista Explorer has a security setting for 'Trusted sites' to which you'll need to add:

    http://cdn.voicethread.com (for browsing content) http://media.voicethread.com (for recording audio and video) http://wildfire.gigya.com (if you want to allow easy embedding)

    Thanks,

    • CommentAuthorKatie
    • CommentTimeJul 28th 2009
     

    If you can't find the "trusted sites" list, try accepting cookies from the urls Steve mentioned. :-)

    ~Katie

  3.  
    Hi ,

    I need help uploading my powerpoint presentation. Can you help me?

    Laura-

    ljp9329@gmail.com
    • CommentAuthorRachel Kaale
    • CommentTimeOct 3rd 2009 (edited)
     
    Hi,

    I am trying to create a new voice thread but when i click on the create tab, the screen doesnt change and one time the screen did change but it was grey and at the bottom it said "error on page"?? Can you help??

    Thanks!
    Rachel
  4.  
    I'm not sure what's happening inside of our district firewall, but all of a sudden, the audio keeps stalling on playback. It will load about 2 to 3 seconds of audio for each entry, and then it stalls. Pushing pause and play again doesn't allow too much more content to load. I've talked to the network people and gave them this link to ports that need to be opened and all looks good. What else could cause this to happen? I've also increased the amount of space that Adobe needs to store on the hard drive, and that doesn't seem to make a difference either. I hope someone can help.