1. VoiceThread Docs
  2. Troubleshooting
  3. Audio/video playback issues

Audio/video playback issues

 

Check your web browser

Make sure that you are using either Mozilla Firefox or Google Chrome.  If one browser doesn’t work, please try the other.  It’s very important to make sure you are using the latest version of your preferred web browser, as well.


Restart your computer

A simple computer restart can help with some issues, especially if it has been a while since you last restarted or if you have lots of other applications running.


Settings for your computer

Make sure that the correct microphone and/or webcam is selected in your computer’s sound input settings. If you can successfully record audio or video in other applications, you can skip this step.


Check your network and browser settings

VoiceThread requires certain URLs and ports to be open on your network or allowed in your browser. If one is blocked, this may prevent successful recording.

  • Click here for more about adjusting your browser settings.
  • Click here if you are working on a local area network.

Please also clear your browser’s cache.


Try another internet connection and computer

Trying another location and/or computer will help narrow down where the issue is occurring at the very least.  It will also allow you to complete your VoiceThread work in the short term while you continue troubleshooting your own computer or network.

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